New Confidence Flag behavior!
Starting November 15, 2024, result owners can easily include both value and confidence flag with each update, so they can signal risk early and often.
Overview
Confidence flags allow you to draw attention to hidden risks or opportunities early by providing a leading, subjective perspective of trajectory. Confidence flags compliment WorkBoard's RAG rating colors, which provide a more lagging, objective measure of the likelihood of hitting a Key Result. By combining these two pieces of data, you can have a powerful signal into which Key Results are on-track verses off-track.
Updating the Confidence flag on a Key Result
For Key Result with manual updates (most KRs), the Confidence flag is part of the Update (note: This is new behavior as of November 15, 2024). When you update the Key Results, you have the opportunity to also update the Confidence flag.
You can add Confidence flags to Key Results where you are the:
- Owner, Updater, or both
- Manager or Co-Manager of the team
You can update the Confidence flag anywhere you update the Key Result. And you can update the Confidence each time you update the Key Result.
- No Rating: Use this Rating when you wish to "clear" an existing Confidence flag, or to indicate that you don't have enough information to give a rating.
- Low: Use this rating when you have low confidence that you will accomplish the Key Result.
- Medium: Use this rating when you estimate a 40% - 70% chance of accomplishing the Key Result.
- High: Use this rating when you estimate 70%+ chance of accomplishing the Key Result.
Note: WorkBoard requires a narrative along with your Confidence flag. Why? Since Confidence flags are subjective, the narrative provides additional clarity into the risks or opportunities you need to highlight.
For some Key result types that don't have manually entered updates (e.g., Workstream KRs, Rollups, etc), the Confidence flag is separate from an update. To change the Confidence flag on these KRs:
- From the KR Details Page, click on the Confidence icon.
- Choose your Confidence Rating from the dropdown.
- Choose Save.
Where Confidence Ratings Appear
Confidence flags appear in most places in WorkBoard where you can see a Key Result:
- Key Result details page - hover on the icon to see the most recent narrative
- My Objectives page - click on the icon to see the most recent narrative
- Scorecard - add the "Confidence flag" column and the "Current Confidence Narrative" column to see the most recent flag and narrative
- Canvas
- Business Reviews