If you've reported a technical issue with the platform, our Technical Support team may request that you record a HAR file or log showing the issue with the browser page. HAR files track a web browser's interactions with websites and can help determine the root cause of performance or other technical issues.
If you're noticing significant performance issues in WorkBoard, be sure to check out our Status Page to stay updated on any platform outages. For all other issues, please submit a ticket.
To generate a HAR file in Chrome:
- Open Chrome and navigate to the problem page
- Next, open Developer Tools by selecting the kebab menu (3 dots) in Chrome > More Tools > Developer Tools
- Select the Network tab from the pop-out
- Select the circle icon in the upper left-hand corner and ensure it is red (recording)
- Check the box to Preserve Log
- Follow the same steps that previously resulted in an error or malfunction
- Click the download icon (arrow pointing down) and save your HAR file to your desired location.
- Be sure to select Save as HAR with content
- Upload the file (by selecting the paperclip icon) to your Zendesk ticket for the Technical Support team to review
To generate a HAR in Safari:
- First, ensure you have the developer toolbar enabled for Safari. You'll select Safari > Settings, click Advanced, then select Show Develop menu in menu bar
- Select Show Web Inspector, then click the Network tab
- Follow the same steps that previously resulted in an error or malfunction
- Click the Export icon and save the HAR file
- Upload the file (by selecting the paperclip icon) to your Zendesk ticket for the Technical Support team to review
How to generate a HAR in Edge:
- Open Developer Tools by selecting Tools > Developer > Developer Tools
- You can also use the following keys to open Dev Tools:
Ctrl+Shift+J(Windows) orCommand+Option+J(macOS)
- You can also use the following keys to open Dev Tools:
- Select the 2 arrow icon, then choose Network
- Select the circle icon in the upper left-hand corner and ensure it is red (recording)
- Check the box to Preserve Log
- Follow the same steps that previously resulted in an error or malfunction
- Click the download icon (arrow pointing up) and save your HAR file to your desired location.
- Upload the file (by selecting the paperclip icon) to your Zendesk ticket for the Technical Support team to review